Tour evaluagent
What's it like to use evaluagent to improve the quality of your sales and service interactions through automated agent improvement and engagement? Select a tour below and see for yourself.
Reduce manual effort, enjoy unlimited insight
At evaluagent, we believe in leaving no stone unturned. That's why we analyze 100% of interactions — be it calls, emails, social media, web-chats, or even chatbots. Our mission? To uncover the hidden gems and potential pitfalls in process, policy, product, agent, and customer behaviors.
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Scale quality with AI and automation
Dive into the world where your most critical interactions are not only monitored, but enhanced with automation. Our platform meticulously assigns, scores and provides feedback on every interaction, helping you use insights to consistently improve.
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Minimize Team Leader admin
Discover how our intuitive reports swiftly identify agents needing help, and how coaching and training seamlessly integrate with Workforce Management systems for efficient scheduling. Plus, all HR records are neatly centralized, simplifying management and enhancing compliance.
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Motivate and engage your agents
Engagement is the key to a thriving team, and we understand this deeply. Let's explore how our tools and features actively foster a more connected, motivated, and productive workforce. From personalized feedback systems to engaging gamification strategies, we've designed every aspect to not just meet, but exceed the engagement needs of your agents.
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Enjoy a multilingual interface
Hola! Bonjour! Ciao! Multilingual support is here. Now, global contact centers can interact with evaluagent in their preferred language, as well as benefiting from auto-detected or preset transcription capabilities, powered by Deepgram. Enjoy greater accessibility, QA accuracy and more — discover more in our product tour.
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Help agents develop with our LMS
Supercharge your agent development! Get up close to evaluagent's built-in eLearning platform, and see our interactive course builder and connected workflows in action.
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Export conversation data with ease
Export your conversation data — including sentiment, xNPS, Insight topics, and much more — into third-party Business Intelligence tools to drive transformation across your business!
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Streamline your QA processes
Save tons of time on your QA by autopublishing AI evaluations and assessing interactions against multiple scorecards. Consistency and accuracy across your contact center is just a click away.
Take the tourReady to see evaluagent in your operation?
Book a 30-minute tailored demo and we'll show you how it fits the way your team works today.
