Turn every customer interaction into a competitive advantage

Use AI-powered QA and Conversation Intelligence to uncover what’s broken, fix it fast, and deliver a CX your competitors can’t match.

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Three powerful products designed to supercharge your CX 

Available separately, better together.

Real-time QA

Support your agents in-the-moment with live scorecards and automated wrap notes that save time and ensure consistency.

Auto-QA & improvement

A seamless blend of AI, automation and human oversight that puts a laser focus on QA, and enhances agent improvement.

Conversation intelligence

Apply AI and speech analytics to quickly surface actionable insights from every customer interaction, on every channel.

Built for performance. Trusted at scale.

Powering leading contact centers in regulated and fast-paced industries.

Improving CX can be complex.
Choosing the right software shouldn’t be.

Built by QA and insight specialists

  • We’ve lived your pain
    The result? Tech that’s simple to use, scales with you, and gets results faster than anyone else.​
  • We do more than score
    evaluagent goes beyond QA – from automatic coaching plans and real-time performance management, to powerful actionable insights, we help teams act, not just report.​
  • You’re different – so are our workflows
    Full automation? Manual QA? Something in between? Our configurable workflows meet you where you are — and evolve with you, not against you.​

And with an award-winning Customer Success team alongside decades of operational and strategic experience, it’s not just software you’re getting. You’ll see value in days, not quarters.

See what you've been missing

Speak to one of our expert team today to see evaluagent in action, or take a look at our pricing.

Loved by teams and companies you know