Quality Assurance & Improvement platform for Contact Centers

Provide great service consistently with a platform that grows with you.

Agents leaving costs your business money. EvaluAgent makes it more likely the best ones will stay.

Automatically analyze every interaction, minimize risk and log remedial actions with a fully auditable trail in one centralised platform.

Minimize cost, save time and improve performance all at once.

Improve productivity by 285% with Automation and AI.

Improve motivation by providing the tools to keep agents engaged and increase performance, customer satisfaction and brand value.

Evaluate more of the right conversations at least four times faster than a spreadsheet.

Providing agents with actionable feedback and support on their biggest development opportunities.

Gain complete control and visibility of your QA and performance metrics with SmartView – your one-stop solution for centralizing all your data in one place.

Elevate your employee experience and unlock exceptional customer experience

Resolve knowledge gaps, support personal development and manage compliance with an integrated learning management system.

Evaluate any conversation in seconds with just one press of the button. Accelerate the evaluation process and support your QA team without removing human oversight.

Auto-QA every conversation across every channel using your own measures of success and out-of-the-box EvaluAgent Insights.

Explore EvaluAgent in your own time with our self-guided tours – no sign up required.