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The story behind EvaluAgent®

As former contact centre managers ourselves, we know how hard it is to consistently deliver great customer service in an environment of metrics, optimisation and repetition.

We understand the frustrations of having to manage complex spreadsheets, interpret unwieldy management reports, and the struggle of using software that doesn’t really work. That's why we created EvaluAgent®.

To turn Quality Management into more than a tick-box exercise and help make contact centres home to a great customer experience.

 

Our leadership team

Jaime Scott

Jaime Scott

CEO & Co-founder

Jaime leads EvaluAgent® in delivering people-focused software and services to our customers.

After almost twenty years directing customer experience and workforce engagement programmes for some of the UK’s biggest brands, including EE, Barclays and M&S, Jaime’s mission is to help Contact Centres deliver a truly great customer experience.

MichelleDinsmore

Michelle Dinsmore

Client Director & Co-founder

Michelle has an unwavering passion for helping Contact Centres place the customer at the heart of their business.

Using insights from almost two decades in customer experience leadership and operations management, Michelle creates and nurtures meaningful relationships with our customers; ensuring EvaluAgent® never fails to deliver what they need.

AlexRichards

Alex Richards

Senior Software Engineer & Co-founder

Alex has a proven track record leading the development of innovative Quality Management software.

As an original founder of EvaluAgent®, Alex’s vision and technical expertise plays a crucial role in our journey, helping maintain best-in-class security measures and platform architecture.

DianneMoralee

Dianne Moralee

Business Development Director

Dianne has over 25 years experience in B2B software sales.

Taking the lead on new business development, Dianne uses her knowledge and expertise to help meet our ambitious growth plans and build awareness within the utilities, energy and financial services sectors.

Awards, partnerships and more. 

Word of our success has spread. Our team regularly feature and host thought-leadership events too.

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Prestigious Little British Battler Award.
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Northern Stars.
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Best Technology Finalist.
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Forbes.
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The Next Web.
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TechMarketView.
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BBC One Show
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Business Quarterly.
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TechCo.
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The Forum
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IQPC
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CCA Global

Trusted by contact centres of all sizes

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