Meet Team EvaluAgent®

Meet our leadership team and find out what makes EvaluAgent® different.

The story behind EvaluAgent®

As former contact centre managers ourselves, we know how hard it is to consistently deliver great customer service in an environment of metrics, optimisation and repetition.

We understand the frustrations of having to manage complex spreadsheets, interpret unwieldy management reports, and the struggle of using software that doesn’t really work. That's why we created EvaluAgent®.

To turn Quality Management into more than a tick-box exercise and help make contact centres home to a great customer experience.


Our leadership team

Jaime Scott

Jaime Scott

CEO & Co-founder

Jaime leads EvaluAgent® in delivering people-focused software and services to our customers.

After almost twenty years directing customer experience and workforce engagement programmes for some of the UK’s biggest brands, including EE, Barclays and M&S, Jaime’s mission is to help Contact Centres deliver a truly great customer experience.


Michelle Dinsmore

Client Director & Co-founder

Michelle has an unwavering passion for helping Contact Centres place the customer at the heart of their business.

Using insights from almost two decades in customer experience leadership and operations management, Michelle creates and nurtures meaningful relationships with our customers; ensuring EvaluAgent® never fails to deliver what they need.


Alex Richards

Senior Software Engineer & Co-founder

Alex has a proven track record leading the development of innovative Quality Management software.

As an original founder of EvaluAgent®, Alex’s vision and technical expertise plays a crucial role in our journey, helping maintain best-in-class security measures and platform architecture.

Awards, partnerships and more. 

Word of our success has spread. Our team regularly feature and host thought-leadership events too.

Prestigious Little British Battler Award.

Northern Stars.

Best Technology Finalist.


The Next Web.


BBC One Show

Business Quarterly.


The Forum


CCA Global

Trusted by contact centres of all sizes