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As former contact centre managers ourselves, we know how hard it is to consistently deliver great customer service in an environment of metrics, optimisation and repetition.
We understand the frustrations of having to manage complex spreadsheets, interpret unwieldy management reports, and the struggle of using software that doesn’t really work. That's why we created EvaluAgent®.
To turn Quality Management into more than a tick-box exercise and help make contact centres home to a great customer experience..
Jaime leads EvaluAgent® in delivering people-focused software and services to our customers.
After almost twenty years directing customer experience and workforce engagement programmes for some of the UK’s biggest brands, including EE, Barclays and M&S, Jaime’s mission is to help Contact Centres deliver a truly great customer experience.
Michelle has an unwavering passion for helping Contact Centres place the customer at the heart of their business.
Using insights from almost two decades in customer experience leadership and operations management, Michelle creates and nurtures meaningful relationships with our customers; ensuring EvaluAgent® never fails to deliver what they need.
Alex has a proven track record leading the development of innovative Quality Management software.
Alex’s vision and technical expertise play a crucial role in our journey, helping maintain best-in-class security measures and platform architecture.