Automated Quality Assurance Platform From Evaluagent
Save time and money with Auto-QA, guaranteeing 100% conversation coverage across all channels.
Continually improve agent performance with actionable reporting insights from every evaluation.
Increase customer satisfaction and minimise attrition by quickly identifying high-risk conversations.
Build staff motivation, reduce attrition and ensure compliance with a QA solution that grows with your business.
Evaluagent is built by a team of former contact centre professionals. We know your pain points and we’re here to help your call centre thrive!
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Loved by teams and companies you know.
Why Evaluagent?
- Know your business better with 100% conversation coverage across your contact centre.
- Increase customer loyalty by ensuring that every conversation is evaluated.
- Improve customer retention by identifying vulnerable conversations.
- Continually improve agent performance by easily identifying areas for development.
- Maximise revenue and minimise risk by ensuring call centre compliance with easy to create scorecards.
- Save time with automatic conversation evaluations using artificial intelligence.
- Empower your agents with live feedback and bespoke coaching plans to improve performance.
- Trust that you’ll receive best in class customer support, knowing that customer service is at the heart of our business, as it is in yours.
- Integrate with tools such as Zendesk, Puzzel, SalesForce and more!
“EvaluAgent was one of the best decisions we’ve ever made as a company.”
Jonas Fandrey
Director at Newstel GmbH
"Easy to set up, easy to use and every piece of MI you could ever want!"
Phil Heighes
Head of Operations at Etika
“Excellent QA tool that comes with a reactive customer service team, what more do you need?”
George Moffatt
Quality Specialist at Channable
“Amazing customer service and helped us meet our quality goals.”
Katharine McCarthy
Director at BFA Care
“Good quality system backed up by experienced and customer driven employees.”
Dennis Camps
CS Application Executive at DHL
Book a full product demo to start a conversation about how you can:
- Evaluate every conversation in a matter of seconds
- Increase customer loyalty and retention
- Deliver bespoke agent training
- Save time and money while maximising revenue in your call centre
- Find out about how you could use AI to auto-score every conversation
- Start a fully supported free trial of Evaluagent to see the power of the product for yourself
- Invite as many team members as you want to your live demo, and have your questions answered
