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  • Platform

    • Get an overview of the evaluagent platform and see how we can help contact centres to thrive.

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      • Quality Assurance icon Quality Assurance Benefit from a seamless blend of AI, automation and human oversight to laser focus your QA process.
      • conversational intelligence icon Conversation Intelligence Leverage conversation intelligence to monitor every interaction on every channel.
      • Agent Improvement Deliver highly targeted, semi-automated training and coaching programs.
      • agent engagement icon Agent Engagement Empower your agents by fostering a culture of community and recognition.
      • volume icon Chatbot QA Stop your chatbots going rogue! Analyze every conversation and improve your CX.
      • Interactive Tours icon Product Tours Explore evaluagentCX in your own time with our self-guided tours – no sign up required.
  • Tours
      • Contact centre director icon Contact Center Director Deliver a consistently great CX by optimizing the performance of your people, processes & costs.
      • Head of QA icon Head of Quality Acheive 100% coverage and close the loop between QA, Coaching and Training from within one platform.
      • Team leader icon Team Leader Deliver better coaching sessions & improve agent performance all from one platform.
      • Call centre agent icon Contact Center Agent Engage & support agents with visibility into their own performance, feedback and gamified leaderboards.
      • BPO Quality Assurance Business Process Outsourcers Measure, monitor and improve agent interactions with a Quality Assurance & improvement platform, built for BPOs.
      • IT Icon IT Lead Add best-of-breed automated agent improvement to your existing tech stack with ease.
      • Delivering great service at scale icon Deliver Great Service at Scale Provide a great service consistently with a platform that grows with you.
      • Reduce attrition icon Reduce Attrition Agents leaving costs your business money. EvaluAgent makes it more likely they will stay.
      • Automating compliance icon Automating Compliance Automatically analyze every interaction, minimize risk and log remedial actions with a fully auditable trail in one centralised platform.
      • Reducing operating costs icon Reducing Operating Costs Minimize cost, save time & improve performance all at once.
      • QA automation and low coverage icon Increasing Conversation Coverage Improve productivity by 285% with automation & AI.
      • Increase Agent Engagement Increase Agent Engagement Improve motivation by providing the tools to keep agents engaged and increase performance, customer satisfaction and brand value.
  • Pricing
  • Integrations
    • Knowledge hub icon Knowledge Hub Check out our blogs, guides & insights into all things QA.
    • Customer stories icon Customer Stories Find out how other brands are driving Smart Quality into their contact centers.
    • evaluagent events Events Join evaluagent at an upcoming event.
    • About us icon About Us Learn more about how we have become the leader in QA solutions
    • News and press icon News & Press Read more about evaluagent in the news
    • Careers icon Careers Find out about working for evaluagent and our current open roles
    • Partners icon Partnerships Explore how our organisations could work together
    • Contact us icon Contact Us Get in touch with our team
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  • Column 1
    • Platform
      • Overview
      • Quality Assurance
      • Conversation Intelligence
      • Agent Improvement
      • Agent Engagement Software
      • Product Tours
      • Integrations
      • Pricing
  • Column 2
    • Solutions
      • By Job Role
        • Contact Center Director
        • Head of Quality Assurance
        • Team Leader
        • Call Center Agent
        • Business Process Outsourcers
        • IT Lead
      • By Challenge
        • Delivering Great Service at Scale
        • Reduce Attrition
        • Automating Compliance
        • Reducing Operating Costs
        • Increasing Conversation Coverage
        • Increase Agent Engagement
  • Column 3
    • Resources
      • Knowledge Hub
      • Customer Stories
      • Events
      • Security
      • Status Page
    • Company
      • About Us
      • News & Press
      • Partnerships
      • Careers
      • Contact Us

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