Smart Quality – Closing the loop on QA


EvaluAgent CEO, Jaime Scott, shares how Integrated Surveys, Speech Analytics and new coaching workflows can be combined within one platform to empower CX teams to close the loop on Quality Assurance.

If you’d like to learn how to align CSAT and QA, are interested in Speech Analytics or looking at ways to adapt your coaching for remote-first teams, please enjoy the recording of Smart Quality – Closing the loop on QA.

By Tom Palmer
Tom is EvaluAgent’s Head of Digital and takes the lead on developing and implementing our digital and content management strategies which results in creating a compelling, digital-first customer marketing experience.

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