How to help your agents improve with AI

Get access to our Masterclass, ‘Is there a better alternative to real-time QA?’ on demand! In this webinar, our QA and Coaching Specialist Chris Mounce explored: 

  • What is real-time QA? Why is it in demand?​
  • The challenges and pitfalls of real-time QA​
  • How QA can be perceived internally
  • What is AI-driven coaching?
  • How to achieve efficiency and personalized feedback

Discover how you can leverage AI to transform agent improvement in a meaningful way, so it works for both your business and your agents.

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Masterclasses by evaluagent

Our Masterclass series focuses on busting topical myths in the CX space. In these sessions, you’ll get: 

  • Data-backed insights and research
  • The chance to ask questions live to our experts
  • Actionable takeaways to start using in your contact center today

Pop your details in the form to watch on-demand today, or take a look at our events page to see what else is coming up.