evaluagent takes Bronze in Contact Center Solution category at the Stevie Awards for Sales & Customer Servic

15th March 2024

Middlesbrough, UK – April 15, 2024 – evaluagent, a global leader in contact center quality assurance and performance improvement software, is delighted to reveal its Bronze placement in the Contact Center Solution category at the 18th Annual Stevie® Awards for Sales & Customer Service.  

evaluagent provides the first platform to connect out-of-the-box, customizable and AI-driven insights from real customer conversations with automated Quality Assurance (QA), to improve contact center workflows and provide an elevated Customer Experience (CX). The platform analyzes 100% of customer interactions through call, text, chat and email channels to identify actionable insights from every engagement with a customer.

“It’s great to be recognized on a global stage for the innovations and developments we’ve brought over the past year, especially with the launch of evaluagentCX” said Jaime Scott, Co-founder and CEO of evaluagent. “This award validates the importance of our mission to increase customer satisfaction by providing amazing employee experiences.”

evaluagent’s software, evaluagentCX, provides several important innovations in contact center quality assurance software. Designed to augment, not replace, the QA team, the platform enhances the role of QA evaluators by enabling them to leverage AI and automation to laser focus their efforts on the highest value conversations. Ultimately, evaluagentCX helps contact centers to drive targeted agent improvement and elevated CX, while still maintaining human oversight.

The 18th Annual Stevie® Awards for Sales & Customer Service received more than 2,300 nominations from organizations of all sizes and in virtually every industry. Shortlists were determined by the average scores of more than 200 professionals worldwide, working in seven specialized judging committees.

About evaluagent

evaluagent is a Quality Assurance (QA) and Performance Improvement platform that helps Contact Center Agents have better conversations with customers. Built by QA leaders, evaluagent’s software blends AI and automation with the best elements of traditional QA to improve the efficiency and effectiveness of QA teams. By automating administration and streamlining workflows, this approach empowers teams to evaluate more interactions, quickly identify areas for improvement and hold meaningful coaching conversations in a single platform. Trusted by leading global organizations, evaluagent is poised to help contact centers of all sizes transform their approach to QA for the good of their agents and their customers. For more information, please visit https://www.evaluagent.com/