Your new Co-Pilot helping you evaluate conversations in seconds

Import any conversation

Integrate your chosen call recording platform or ticket management solution to automatically import conversations, or simply drag and drop calls and tickets into EvaluAgent.

Transcribe, summarise and tag

By simply clicking a button, the conversation can be transcribed within seconds, providing a summary and identifying key moments to get a high-level view of what occurred during the interaction.

Use out-of-the-box moments or build your own

Out-of-the-box key moments, such as customer frustration, repeat contact, and complaint escalation, are automatically tagged to provide you with valuable insights. Additionally, you can create your own key moments to gain more clarity on the areas that are important to you.

Score in seconds

Click SmartScore to quickly evaluate conversations, get improvement suggestions and coaching tips, and support the QA team to work faster.

Add value with AI prompted coaching tips

Get analysis of each line item score with improvement suggestions. Evaluators have oversight of scores and can add or modify feedback before publishing. Prompted coaching tips help maintain consistency and provide comprehensive feedback.

Test & refine prompts

We’ve made SmartScore flexible, letting users add ChatGPT prompts as needed for a balance between AI and human scoring. Prompts can be edited easily as you continue to test and refine for better scoring accuracy.

Usage-based pricing gives you complete control

SmartScore implementation doesn’t have to break the bank. Users can purchase credits to apply SmartScore to selected conversations, reducing investment risk and allowing testing of its effect on QA processes without a high cost.

Gain visibility of SmartScore accuracy

Advanced reporting tracks SmartScore performance, including the number of line items scored and modified during an evaluation, for prompt management and monitoring scoring accuracy and progress over time.