Import any conversation
Integrate your chosen call recording platform or ticket management solution to automatically import conversations, or simply drag and drop call and tickets into EvaluAgent.
Transcribe, summarise and tag
By simply clicking a button, the conversation can be transcribed within seconds, providing a summary and identifying key moments to get a high-level view of what occurred during the interaction.
Use out-of-the-box moments or build your own
Out-of-the-box key moments, such as customer frustration, repeat contact, and complaint escalation, are automatically tagged to provide you with valuable insights. Additionally, you can create your own key moments to gain more clarity on the areas that are important to you.