You’ll be in good company

Last week we held our inaugural Agent Engagement Summit, an event focused entirely on the agent experience and how it can be improved. The atmosphere was upbeat, the lobby was buzzing, and the ideas brilliant… and it was all achieved online!  If you weren’t able to make it (or you simply want to revisit the…

In any industry, motivated employees are essential for organisational success, and call centres are no different. According to surveys, some 13% to 16% of call centre agents are considered ‘actively disengaged,’ whereas some 70% don’t consider themselves engaged at work. Low engagement partly explains high attrition rates, which reached 38% in call centres in 2022. …

In less than two weeks, an array of CX and EX specialists will join together to share their expertise on agent empowerment at evaluagent’s Agent Engagement Summit. From gamification, to the leaps and bounds in AI, to improving the employee experience, the event’s keynotes are shaping up to be jam-packed with insights and tangible takeaways to action in your business.

Are you ready to revolutionize your contact center’s agent engagement strategies? Look no further! The eagerly anticipated Agent Engagement Summit 2023 is just around the corner, and it promises to be a game-changer for contact center professionals seeking to enhance their agent engagement and overall performance. We’ve got an exciting lineup of breakout sessions on 4th October 2023 that will equip you with the latest insights and strategies to create a happier, more motivated, and highly engaged agent workforce.

Are you ready for a game-changing event that will revolutionize the way you think about agent engagement? Look no further! We’re excited to announce the Agent Engagement Summit 2023, an event that promises to reshape the landscape of customer service and elevate your understanding of agent interactions. In the ever-evolving landscape of customer experience (CX), it’s…

In the dynamic world of contact centres, agent engagement is a persistent challenge. A lack of engagement not only affects performance but also leads to attrition. But what if there was a way to turn this challenge into an opportunity? Enter gamification, a strategy that’s making waves in the contact centre industry. The Challenge: Agent…

It seems like we might be stating the obvious when we say that an engaged workforce is a more productive one – but it’s true! Staff who enjoy their jobs and their work environment are more likely to be happy and healthy, which leads to greater productivity and better outcomes. Ensuring your workforce is engaged…

Taking care of your employees’ well-being will improve their engagement and effectiveness. Employee engagement surveys successfully measure, monitor, and improve your workforce’s health and well-being. But how productive are they, and why do you need to use them? What are Employee Engagement Surveys? Employee engagement surveys are questions intended to gather detailed information about employees’…

Keeping employees engaged, motivated and happy in their roles is a challenge for all industries, but this has proved to be extra tricky in contact centres. With call centres experiencing a higher than average staff turnover rate of between 25% and 35%, it’s safe to say that there is work to be done. A key…