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How to give effective feedback

By Matthew Jones |

A recent survey suggested 65% of employees want more feedback from their manager...but, many managers shy away from it; whether that be through lack of confidence, feeling they are wasting their breath, or through fear of the reaction. It's one of the hardest skills in management.

To help, we've recruited customer service and training expert, Caroline Cooper to share her top tips for delivering effective feedback and how to avoid the seven mistakes many managers unwittingly make when providing feedback to their team.

In this recorded webinar, you'll learn

  • How to avoid the seven common mistakes many managers unwittingly make
  • The 3 phase structure to giving feedback (including the #1 element to ensuring your feedback won't be challenged!)
  • How to leave team members feeling positive - even after the most 'critical' feedback
     

 

 

 

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