We’re delighted to share that evaluagent has been once again been recognised in the CMP Prism for Automated QA/QM as one of the most progressive platforms in the automated quality management market.  About the CMP Prism  The CMP Prism is CMP’s independent, analyst-led evaluation of customer contact technology. This edition, published at CCW Nashville on…

At a glance  evaluagent earned 44 badges in G2’s Fall 2026 reports, ranking #1 in four European and EMEA reports for Contact Center Quality Assurance — including the overall Europe and EMEA regional grids at both Mid-Market and Enterprise level. The platform placed in the top five across 27 reports and appeared for the first time in the…

evaluagent, a leading platform for AutoQA & Conversation Intelligence has announced a new partnership with Fynto, a specialist that connects businesses with trusted outsourcing and technology partners to help them make smarter operational decisions and deliver better customer experiences.  Fynto marks the latest addition to evaluagent’s growing network of trusted partners, as the company continues to build relationships with organisations that share its mission of improving CX.  Of the partnership, CEO…

evaluagent, a leading provider of quality assurance and conversation intelligence software for contact centers, has once again been recognized across multiple categories in G2’s Summer 2026 report. With a total of 45 badges for the quarter – the most badges yet – it further cements evaluagent’s reputation as a platform of choice for teams looking to leverage automation and insight.  Key badges awarded in the Summer 2026 report include:  Contact Center Quality…

evaluagent named a Top UK Software Company for third consecutive year – and ranks #22 for Top Customer Service Products   23rd February 2026 Contact centre QA specialist climbs from #43 to #17 on G2’s Top UK Software Companies list, and debuts on the Top Customer Service Products list – outranking all category competitors.  evaluagent, the AI-powered Auto-QA and Conversation Intelligence platform…

evaluagent ranked #1 in Europe for Contact Center Quality Assurance in latest G2 reports 4th December 2025 evaluagent, a leading provider of quality assurance, insight and customer intelligence software for contact centers, has been awarded a total of 41 G2 badges in the Winter 2026 report – adding a further 3 badges on the last quarter. This quarter,…

evaluagent highlighted as a platform of choice for QA, Conversation Intelligence and Speech Analytics in G2’s Fall 2025 reports 2nd October 2025 evaluagent, a leading provider of quality assurance, insight and customer intelligence software for contact centers, has been awarded a total of 38 G2 badges in the Fall 2025 report. These badges cement evaluagent’s…

evaluagent scores top ratings in QA, Conversation Intelligence and Speech Analytics in G2’s Summer 2025 report     4th July 2025 evaluagent, a trusted provider of quality assurance and conversation intelligence solutions for contact centers, has again been recognized by G2, earning 37 badges in the Summer 2025 report. This recognition reinforces evaluagent’s reputation as a go-to…

evaluagent secures SOC 2 Type 2 status     9th June 2025  evaluagent, a leading CX platform for contact centers, today announced it has successfully completed its SOC 2 Type 2 certification, affirming the company’s ongoing commitment to the highest standards of security, availability, and confidentiality.  The certification, completed by an independent third-party auditor, covers the period…

evaluagent and Phase2 partner to revolutionise CX with AI-powered Quality Intelligence    7th April 2025  evaluagent, the leading Quality Intelligence platform, has joined forces with Phase2 to deliver AI-driven Auto-QA, Voice of the Customer (VoC), and CX insights, helping businesses bridge the gap and unlock smarter automation, real-time and predictive analytics, as well as game-changing performance…