Find your focus.Take action. Deliver results.
Turn your contact center into a goldmine of insights that drive action. Introducing our award-winning call center quality assurance (QA), insight and intelligence platform: evaluagentCX.
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100% coverage
Monitor and analyze every call, chat, email, and ticket to make smarter decisions and boost agent performance.
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Automate QA
Stay compliant and increase productivity with flexible workflows and AI that keeps you in control.
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Drive results
Solve issues faster with integrated reporting that connects data to keep everyone on the same page.
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Engage agents
Motivate agents with unbiased feedback and gamification for more effective coaching and training.
Conversation Intelligence
Find your focus
Close the insight gap with AI-powered analysis and predictive guidance that shows you exactly where to act for faster issue resolution.
Quality Management
Scale Quality Assurance
Free yourself from complex Quality Management (QM) with AI and automation that keeps you in control, improves visibility and elevates contact center performance.
Agent Performance
Engage and improve
Save time and hit your performance goals with simple reporting tools, gamification and training that shows agents a clear path forward to delivering high quality customer service.
Automate compliance
Enjoy peace of mind
Keep quality on track with compliance monitoring that automatically flags interactions needing review – so you can focus on other priorities.
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Experience evaluagentCX
Enhance agent and operational performance, nurture positive customer interactions and see greater productivity within your contact center.
Discover how AI-powered QA and automated agent improvement could work for you! Explore in your own time with a product tour, or get booked in with one of our expert team for a tailored approach.
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