Auto-QA 100% of your conversations across any channel, without changing your scorecard. Get alerts for interactions with critical fails, and drive improvement with personalized feedback and detailed reporting.
Automate your way towards 100% coverage
Evaluate individual conversations or entire customer journeys, with Auto-QA you can analyze every interaction across your channels, without changing your scorecard.
Stay in control with responsible AI built in
We recognize the concerns you might have around AI – especially when it comes to customer data.
With evaluagentCX, you can benefit from AI’s power and efficiency, while mitigating any risk.
Scale your QA without increasing headcount
Evaluate faster than ever! From auto-generated transcripts and screen recordings, to conversation insights and line items – it’s all here.
Use suggestions provided by AI to help frame those all-important conversations with agents. Personalized feedback is now easier than ever.
Keep on top of compliance with ease
Build trust with your customers and demonstrate improvement against regulations.
Use Auto-fails for high-risk interactions, automatically route high-value conversations to your team, and monitor vulnerability with dedicated metrics.
Built-in features to help agents stay motivated and engaged
With real-time feedback, coaching templates and agent access to performance data, evaluagentCX helps agents actively participate in their own development.
And with leaderboards, gamification and rewards systems too, keeping the team motivated day-to-day is taken care of too.
Book a demo with our expert team to learn how Auto-QA – alongside our other great features – can help you transform your QA process, insights, and customer experience.
Gaming and gambling operator Blue Rhino were evaluating just 1% of their customer interactions – now, they’re well on their way to 100% by leveraging Auto-QA and generative AI.
Read case studyevaluagentCX enhances call center operations by blending conversation intelligence with Voice of the Customer and QA. Automate workflows, surface insights quickly and understand what your customers really want. The result? Our customers not only see an increase in productivity, but are able to get a deeper understanding of customer interactions in less time, improving the overall customer experience.
evaluagentCX seamlessly combines AI, automation, and human insight. From monitoring and evaluating, to providing personalized feedback to agents and actioning insights, contact centers like yours can implement impactful changes your customers will love.
Absolutely. evaluagentCX helps refine and elevate your customer support processes. Our platform automates the mundane, allowing your team to focus on what actually matters. With AI-driven insights and automated scoring at your fingertips, you can accelerate evaluations and uncover previously hidden insights that go beyond simply enhancing agent performance. With a goldmine of customer insights to hand, you can achieve your wider business goals.
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