- Our Plans
- Sign In
Our Pro plan connects Quality, Coaching and Training within one platform to provide you with everything you need to develop your front-line teams, so they are capable of delivering exceptional customer, and business outcomes.
Design and build an unlimited number of scorecards that replicate your scoring framework.
Evaluate any communication channel and back-office processes.
View and evaluate calls, tickets, chat sessions and emails all within one screen.
Create labels, data capture questions and scoring templates. Configure check & query workflows, alerts, notifications and wording.
Access our Dashboard and suite of Agent Performance reports (Quality, category and line item performance), Audit Log. Export the data via CSV and open-API.
Integrate EvaluAgent with your existing HelpDesk, CRM and call recording solution.
Add actionable insight to quality scores, share general feedback on behaviours & performance. Analyse the quantity, quality and effectiveness of feedback.
Utilise filters to automatically distribute evaluations to your team. Configure quotas to ensure adequate coverage and track the volume of completed evaluations against target.
Assess & track the full end-to-end customer experience across multiple contacts and interactions.
Invite colleagues to blind-score conversations, compare, contrast and reach consensus. Report performance and inconsistencies with purpose-built reports.
The entire EvaluAgent Reporting and Analysis suite. Monitor the performance of Agents, Evaluators and your workflows. Analyse feedback and switch on gamified leaderboards.
Securely store calls, playback, evaluate side-by-side & tag specific parts of the call. *Unlimited data storage subject to fair usage for the sole-purpose of Quality Assurance.
Build coaching forms, schedule meetings, facilitate performance-related meetings and manage actions in one place. Streamline processes, empower Agents and track previously agreed actions with optional SLAs and Notifications.
Create training material, build lessons and manually or automatically enroll employees using SmartTriggers. Manage certificates, compliance and demonstrate the impact of training on performance improvement.
Improve user experience and increase security with SSO integration with Active Directory, OKTA, Google Sign-on and many more providers.
Customise your platform with your company logo & brand colours.
A leader in Online Betting and Gambling, Pinnacle is a fast-growing business focused on delivering exceptional customer service and keeping its customers safe and informed.
For Pinnacle, every customer conversation counts, and QA is now seen as mission-critical by its Contact Centre leaders.
Read how EvaluAgent·s 360° platform provided end-to-end visibility and helped Pinnacle.com achieve a 95% Quality Score by engaging their front-line teams.
Experience everything EvaluAgent has to offer with an online demo and the opportunity of a free trial.