With more contact channels than ever before, we don’t have to tell you that understanding the quality of service your agents provide is near impossible without robust technology.
EvaluAgent® empowers you to measure and improve calls, emails, letters, chat, and back-office processes. Enabling you to store, compare, and analyse performance data all in one place.
We believe that your choice of call recording and case management systems shouldn't restrict your choice of quality management software.
That's why EvaluAgent® is completely platform agnostic, and designed to work in tandem with your existing infrastructure. The result: rapid implementation at minimal cost.
Design and build an unlimited number of scorecards with a flexible and intuitive builder, and our own best practice library
Evaluate contacts against soft-skills, process adherence, and regulatory compliance metrics to deliver positive business outcomes, and prove the fair treatment of customers
Understand how team leaders and coaches are evaluating, so you can ensure consistencies and deliver feedback agents will take onboard
Nurture and support a new generation of agent; engaged, informed, enthused and capable of delivering a superior and compliant customer experience
Use our integrated surveys to gather timely post-contact feedback, and link customer sentiment to internal quality scores and performance data
All users, especially agents can access performance scores using focused and interactive dashboards and reports. The result? Engaged team leaders and agents who have the tools to take control of their own performance
Too often, sales people sell you the dream in the demo, and then shatter it when those snazzy functions and features come with an eye-watering price tag, or part of the premium bundle!
With our fresh approach to contact centre software, there’s no big upfront investment or additional expense. Instead, you simply pay per user, per month. And what’s more if you use fewer licences than you planned - we’ll refund the difference.
It's all in service of giving you a great return on investment.