The smartest QA & improvement platform around

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Integrations

Save time and money by storing all conversations, QA and performance data in one platform. EvaluAgent integrates easily with all major CRM, WFM, telephony, call recording and ticket management systems.
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Customer Surveys

Quickly identify at-risk conversations and correlate customer feedback with your internal quality scores to make sure your QA framework is measuring what matters.
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Speech and Text Analytics

Increase QA coverage by classifying and auto-scoring every call, email, and chat session for CX and regulatory compliance.
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Automated Work Queues

Remove selection bias and save hours of admin. Configure and schedule automated workflows that send important conversations to your QA team for deep-dive evaluation and root-cause analysis.
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Evaluation

With a robust risk-based approach in place, QA analysts, team leaders and coaches have more time to capture and share insight that your business will act on.
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Feedback

Support and engage remote team members with real-time interactive feedback that helps them to improve on their very next call.
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One-to-Ones

Use data-rich insights on agent performance to trigger, schedule, manage and record all HR-related One-to-One meetings and actions in one place.
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eLearning

Close the loop on continuous improvement with integrated e-learning courses and exercises assigned during One-to-Ones or automatically triggered from reports.
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Reporting

Quickly identify which agents and which aspects of your customer experience require attention and then track how your QA efforts are positively impacting your business KPIs.
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Team Engagement

In today’s remote working environment, everyone needs to feel supported to maintain employee morale and performance. Engaging everyone in QA has always been important, but it’s now mission critical...

It’s time to fix your QA

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Built for the Enterprise

Single Sign On (SSO)
Single Sign On (SSO)
Automated user management
Automated user management
Global data centres and in-region storage
Global data centres and in-region storage
Multilingual features
Multilingual features
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ISO27001 and GDPR-compliant security standards

Take your first step towards Smart Quality...

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