The smartest QA & improvement platform around

Built by customer experience experts, just like you...

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Save time and money by storing all conversations, QA and performance data in one platform. EvaluAgent integrates easily with all major CRM, WFM, telephony, call recording and ticket management systems.
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Integrated Surveys

Close the loop between customer feedback, internal quality scores and coaching workflows by integrating your existing survey solution with EvaluAgent’s performance improvement platform.
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Speech and Text Analytics

Increase QA coverage by classifying and auto-scoring every call, email, and chat session for CX and regulatory compliance.
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Automated Work Queues

Remove selection bias and save hours of admin. Configure and schedule automated workflows that send important conversations to your QA team for deep-dive evaluation and root-cause analysis.


With a robust risk-based approach in place, QA analysts, team leaders and coaches have more time to capture and share insight that your business will act on.


Support and engage remote team members with real-time interactive feedback that helps them to improve on their very next call.
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Use data-rich insights on agent performance to trigger, schedule, manage and record all HR-related One-to-One meetings and actions in one place.
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A fully integrated LMS platform empowering you to create engaging lessons and deliver them to the right agent, at the right time.


Quickly identify which agents and which aspects of your customer experience require attention and then track how your QA efforts are positively impacting your business KPIs.
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Team Engagement

In today’s remote working environment, everyone needs to feel supported to maintain employee morale and performance. Engaging everyone in QA has always been important, but it’s now mission critical...

Self-Guided Tours

Experience the power of our connected workflows for yourself - no email required. 

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Product Tour Let your agents flourish3

Built for the Enterprise

Single Sign On (SSO)
Single Sign On (SSO)
Automated user management
Automated user management
Global data centres and in-region storage
Global data centres and in-region storage
ISO27001 and GDPR-compliant security standards

Take your first step towards Smart Quality...

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