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Whether you want to improve your existing quality monitoring process, generate feedback from customers or improve employee engagement, we offer a fresh, innovative approach to contact centre software.

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Reliable, cloud-based software.

Our software solutions have been built for the cloud, so unlike on-premise solutions there’s no costly additional hardware.

And with security and reliability in mind, our solutions are built on Amazon Web Services (AWS), one of the safest and most reliable cloud-computing infrastructures available.

No additional expense.

EvaluAgent software can operate independently or integrate seamlessly with your existing systems, either through an easy-to-use data exporter or well-documented API.

Secure and scalable.

We maintain a series of best-in-class security measures; each proven to safeguard system integrity and meet all your regulatory requirements.

Supported by experts.

To help you make the most of EvaluAgent software, we provide you with your own dedicated support manager.

They'll bring significant industry experience and create a personalised onboarding plan tailored to your needs, then provide ongoing support through a 24/7 helpdesk - all at no extra cost!

Contact centre software that works

 

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Quality Monitoring

A straightforward and highly effective quality monitoring tool that guarantees you’ll never have to refer to a spreadsheet ever again.

  • Create bespoke scorecards and score interactions across every channel
  • Quickly review and suggest improvements to agent performance
  • Produce detailed operational reports and dashboards
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Surveying

Bring the voice of the customer to life with a powerful surveying solution that delivers superb response rates.

  • Deliver the insights you need to deliver the experience your customers demand
  • Gather customer feedback across every channel with flexible deployment options
  • Tailor question type and formats to reflect the metrics that matter to you most
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