Real-time Feedback Software for Service and Sales teams.

Flexible feedback options

Provide feedback on any subject at any point in the evaluation process or working day, and configure feedback topics to reflect your workplace culture.
Access feedback in real time

Provide agents with individual logins so they can acknowledge their own feedback and results as soon as you’ve finished auditing.
“Call out” great performance

Boost team morale by recognising and sharing positive feedback with the whole (remote) team via Microsoft Teams or Slack channels.

Close the loop

Inspire a culture of collaboration and open communication where everyone is empowered to provide and acknowledge feedback.
Uncover hidden problems and policy issues

Analyse your entire feedback log using keyword search and analytics to uncover systemic issues hampering agent performance, process compliance and customer satisfaction.