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Provide feedback on any subject at any point in the evaluation process or working day, and configure feedback topics to reflect your workplace culture.
Provide agents with individual logins so they can acknowledge their own feedback and results as soon as you’ve finished auditing.
Boost team morale by recognising and sharing positive feedback with the whole (remote) team via Microsoft Teams or Slack channels.
Inspire a culture of collaboration and open communication where everyone is empowered to provide and acknowledge feedback.
Analyse your entire feedback log using keyword search and analytics to uncover systemic issues hampering agent performance, process compliance and customer satisfaction.
Real-time feedback to our agents is vital. EvaluAgent is embedded in our culture and any problem can now be remedied in real time.
Head of Service Desk at Mirus IT