The combination of a time-strapped work week and the lingering effects of the Covid-19 pandemic has caused consumers to rely on call centres for support. Critically, this has placed them at the centre of all businesses’ customer care services. That’s why having a call centre agent who is an efficient call handler and is effective…

You’ll be in good company

Qui.

Explicabo expedita.

Automatically score every call, email, live chat and ticket against your own measures of success with Conversation Analytics. Available now! For years, software providers in the contact centre industry have been promising a speech and text analytics solution that does more than simply generate data and dashboards, but so far, you may argue, many have…

As of Q4 2021, it’s official that 47% of businesses view their Contact Centre as a valuable source of customer insight. One in six Contact Centres has even achieved the much-coveted status of being considered a “profit centre”. So, what’s their secret? Their superior performance and intelligent operations drive value for teams throughout their organisation. If we…