The Essential Guide to Conversation Analytics

You’ll be in good company

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It’s Time to See Conversation Analytics In Action

You’ll be in good company

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5 ways to improve Customer Experience with Conversational Analytics

Qui.

Explicabo expedita.

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Introducing Conversation Analytics: Auto-QA and Insights have arrived!

Automatically score every call, email, live chat and ticket against your own measures of success with Conversation Analytics. Available now! For years, software providers in the contact centre industry have been promising a speech and text analytics solution that does more than simply generate data and dashboards, but so far, you may argue, many have…

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Why transcription accuracy doesn’t matter as much as you think

Natus.

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Conversation Analytics: The Secret Sauce for Superior Contact Centre Performance

As of Q4 2021, it’s official that 47% of businesses view their Contact Centre as a valuable source of customer insight. One in six Contact Centres has even achieved the much-coveted status of being considered a “profit centre”. So, what’s their secret? Their superior performance and intelligent operations drive value for teams throughout their organisation. If we…

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An Analytics Expert’s Tips to Improve Compliance with Automated Quality Assurance

We’ve all been hearing more about how conversation analytics and automated quality assurance can improve the customer experience – but can it manage your contact centre’s compliance risks too? Our auto-QA expert and analytics PhD, David Naylor, has valuable insights on AQA’s compliance applications and shares his thoughts on where the technology is currently at. “It’s…

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