ScorebuddyCX Pricing: Worth It or Consider evaluagent? August 2026

If you’ve searched ScorebuddyCX’s pricing page for a dollar figure across three unnamed tiers and found none, then discovered that AI scoring runs on a credit system where your monthly allotment of 500 or 1,000 automated evaluations might cover a single-digit percentage of your interaction volume, you already know: contact center QA pricing can feel like budgeting with half the numbers missing.

ScorebuddyCX (rebranded from Scorebuddy in June 2026) has earned the G2 Leader badge in Contact Center Quality Assurance for fifteen consecutive quarters, serving 300+ organizations across 25+ countries. The platform combines QA evaluation, conversation analytics, coaching, and a learning management system in one environment, covering both human agents and AI chatbots. But as ScorebuddyCX has grown from a manual QA tool into what it now calls a “CX intelligence platform,” its pricing has split into three tiers where core capabilities (AI scoring, CCaaS integrations, coaching, API access, and SSO) sit behind progressively higher plans, none of which show a price.

We analyzed ScorebuddyCX’s pricing tiers, AI credit system, and feature gating. It’s a good choice if:

• You value a 14-day free trial to test the platform before committing
• You prefer a gradual path from manual QA to AI-assisted evaluation
• Your CCaaS is Genesys, Amazon Connect, NICE CXone, Five9, Talkdesk, or Dixa
• You want structured coaching frameworks like GROW, OSKAR, and CLEAR built in
• You need separate scorecards and dashboards for multiple BPO clients

However, ScorebuddyCX’s pricing might not be a good choice if:

• You want published prices you can compare without contacting sales
• You need 100% of conversations scored by AI without credit limits
• You require SSO, API access, or conversation analytics without paying for the top tier
• You want coaching, gamification, and an LMS included in your base subscription
• Your AI agent deployment needs independent, per-conversation quality governance

In this case, consider evaluagent: a contact center QA platform that publishes per-seat pricing starting at $35/user/month, includes unlimited automated scoring of 100% of conversations in every paid tier, and links quality scores to coaching, gamification, and performance improvement without gating features behind undisclosed prices.

We’ve included a detailed pricing comparison with evaluagent in this review, as the strongest option for contact centers that want published pricing with unlimited AI scoring.

Note: ScorebuddyCX does not publish per-seat prices. All pricing requires a custom quote from the vendor. The tier structures, features, and AI credit allocations in this article come from ScorebuddyCX’s public pricing page and official documentation.

ScorebuddyCX Pricing Summary

ScorebuddyCX Pricing: In-Depth Overview

ScorebuddyCX runs on a per-seat, tiered subscription model with three packages: Foundation, Accelerate, and Elite. Total cost depends on seat count and tier. No prices appear anywhere on the website; all require a custom quote through ScorebuddyCX’s sales team.

On top of per-seat pricing, AI features add a credit system. Every interaction scored or transcribed by AI deducts credits from a monthly pool (500 on Accelerate, 1,000 on Elite), with additional credits available as paid bundles at undisclosed prices. This dual model (seats plus credits) means total cost depends on both headcount and interaction volume, making budgets hard to set without detailed volume modeling. Here is what each tier actually includes.

ScorebuddyCX Foundation Plan: Custom Per-Seat Pricing

Foundation is ScorebuddyCX’s manual QA tier. It provides configurable scorecards, calibration tools, agent dashboards, and compliance reporting, but no automated scoring. AI Assistance helps during manual evaluation, but covering all conversations still requires human reviewers on each interaction. Standard helpdesk integrations are available, but CCaaS integrations with voice platforms like Genesys and Amazon Connect are not.

ScorebuddyCX Accelerate Plan: Custom Per-Seat Pricing

Accelerate adds the features most contact centers need: AI Auto Scoring with 90%+ accuracy, CCaaS integrations for automatic voice call import, an in-app coaching module with GROW, OSKAR, and CLEAR frameworks, and BI custom dashboards. But AI scoring has a cap: 500 monthly scores included. For a contact center handling thousands of interactions daily, 500 automated evaluations per month covers a fraction of total volume. Additional credits are available as paid bundles, but their price is not published.

ScorebuddyCX Elite Plan: Custom Per-Seat Pricing

Elite is ScorebuddyCX’s full package: Conversation Analytics for topic detection and sentiment analysis across 100% of interactions, AI voice transcription, Open API access, SSO support, Salesforce integration, and selectable data regions. The AI scoring allocation doubles to 1,000 credits per month, though even this may fall short of full coverage for larger operations. An AI Optimization Service helps tune scoring accuracy.

ScorebuddyCX Add-On Costs and Contract Terms

Beyond per-seat pricing, ScorebuddyCX charges for several add-ons:

Paid Add-Ons (Accelerate and Elite only):

• Learning Management System (LMS): Sold separately with AI-assisted course authoring and SCORM/xAPI compatibility
• Additional AI Auto Scoring Credits: Credit bundles beyond the monthly allotment; pricing not disclosed
• AI Transcription Credits: Elite only; additional credits beyond the included allocation

Contract Terms:

• Annual contracts with automatic renewal for successive 12-month terms unless 60 days’ written notice is provided before the end of the current term
• Fees can increase at renewal with at least 60 days’ written notice
• All fees are non-cancellable and non-refundable
• All fees exclude VAT and applicable taxes

Early Termination:

• Ending a contract early triggers a fee of 80% of the average monthly charge for every remaining month. For a team locked into a 12-month contract that wants out after 6 months, this means paying 80% of 6 remaining months’ fees as a penalty.

Where ScorebuddyCX Falls Short

ScorebuddyCX delivers good QA tools and has earned consistent G2 recognition, but its pricing model and feature gating create problems for contact centers that want predictable costs and full automation:

Opaque Pricing Creates Comparison Barriers

• No per-seat prices are published for any of the three tiers
• Buyers cannot compare costs against alternatives without starting a sales process
• Budget approval requires internal advocacy without concrete numbers to present
• Custom quotes make it hard to benchmark value against published-price competitors

AI Credit Limits Restrict the 100% Coverage Promise

• 500 monthly AI scores on Accelerate and 1,000 on Elite cover only a fraction of most contact centers’ interaction volume
• A 200-agent center handling 100 interactions per agent per month generates 20,000 interactions; 500–1,000 automated scores covers 2.5–5% of that volume
• Additional credit bundles are required for meaningful AI coverage, and their prices are not published
• The platform markets 50x more conversations analyzed with AI, but the credit model makes full AI coverage an ongoing add-on expense

Core Features Gated Behind Higher Tiers

• CCaaS integrations (required for automatic voice call import) are locked to Accelerate and above; Foundation users must upload interactions manually
• SSO, Open API, and Salesforce integration are Elite-only features
• Conversation Analytics is exclusive to the Elite tier
• Coaching is not available on Foundation
• The LMS is a paid add-on on top of Accelerate or Elite pricing

Rigid Contract Terms Increase Commitment Risk

• 80% early termination penalty on remaining months creates high switching costs
• Automatic 12-month renewal unless 60-day advance notice is provided
• Fees can increase at renewal with 60 days’ notice
• All fees are non-cancellable and non-refundable

These limitations have led many contact center teams to explore alternatives that offer published pricing, unlimited AI scoring, and fewer tier restrictions…

Best ScorebuddyCX Alternative – evaluagent

evaluagent provides AI-powered contact center quality assurance with published pricing and unlimited automated scoring at every tier.

For contact centers frustrated by ScorebuddyCX’s hidden pricing, credit-limited AI scoring, and feature gating across three tiers, evaluagent offers published per-seat pricing starting at $35/user/month, unlimited automated evaluation of 100% of conversations, and a quality-to-coaching workflow included from day one.

Founded over a decade ago by former contact center operators, evaluagent is backed by a $20 million Series A from PeakSpan Capital. The platform was named #17 in G2’s Top 50 UK Software Companies 2026 (the only contact center software on the list) and earned Leader status in G2’s Summer 2026 Contact Center Quality Assurance report. Its Context Engine grounds AI scoring in each organization’s own policies and knowledge base, while its AI Agent Observability module governs chatbot quality independently across any vendor.

evaluagent uses a two-tier model with all core features (SSO, integrations, coaching, gamification) included at the base tier. The platform integrates natively with Genesys, Five9, Amazon Connect, Talkdesk, RingCentral, Zendesk, Salesforce, Freshdesk, Intercom, Puzzel, Aircall, Assembled, and Peopleware.

evaluagent AutoQM & Improvement: From $35/user/month

Unlike ScorebuddyCX’s Foundation plan (which excludes AI scoring) or Accelerate (which caps AI scoring at 500 credits/month), evaluagent’s base tier includes unlimited automated scoring across 100% of voice, chat, and email interactions. The Context Engine calibrates AI scoring against the organization’s own QA policies, compliance rules, and knowledge base content. A Testing Console lets QA managers validate scoring changes against real conversations before deployment.

The tier also includes structured coaching and 1-to-1 sessions tied to conversation evidence, performance plans with audit trails, gamification with points, badges, leaderboards, and an eBay-style reward auction, and a built-in LMS with auto-enrollment triggered by performance metrics. This tier includes SSO, MFA, and role-based access, while ScorebuddyCX gates SSO to its Elite plan.

Capital on Tap scaled from 900 to 6,000 BDM checks per month immediately after going live with evaluagent, without adding QA headcount. (Capital on Tap Case Study)

evaluagent AutoQM + Conversation Intelligence: From $65/user/month

This tier adds Conversation Intelligence for demand analysis, customer sentiment tracking, and root cause investigation across 100% of interactions. Predictive metrics (xNPS, xCSAT, xResolution, xVulnerability) derive satisfaction and loyalty signals from conversation data rather than relying on post-call survey response rates. The Spotlight tool reviews up to 1,000 filtered conversations on demand and returns findings ranked by severity.

This tier competes directly with ScorebuddyCX’s Elite plan, which also includes conversation analytics. The difference: evaluagent publishes the price ($65/user/month) and includes unlimited AI scoring, while ScorebuddyCX requires a quote and caps AI scores at 1,000/month with additional credits at undisclosed rates.

The Share Centre achieved a 285% increase in QA productivity using evaluagent, cutting evaluation time from 24 minutes to 6 minutes per interaction while pass rates rose from 73% to 85%. (The Share Centre Case Study)

evaluagent AI Agent Observability

AI Agent Observability is evaluagent’s module for scoring AI chatbot quality. It sits above the agent layer, scoring every bot conversation independently of the vendor’s own metrics against the same quality standard applied to human agents. Because evaluagent does not sell the bots it evaluates, there is no conflict of interest (a distinction that matters when the alternative is a CCaaS or conversational-AI provider grading its own agents).

Fabrication detection draws on the organization’s own knowledge base. ScorebuddyCX also offers QA for Bots as part of its platform.

ScorebuddyCX Feature Value Breakdown (vs evaluagent)

AI Scoring Model and Cost Predictability

ScorebuddyCX’s Approach: ScorebuddyCX uses a credit-based AI scoring model where each automated evaluation deducts from a monthly pool (500 on Accelerate, 1,000 on Elite). Exceeding the pool requires purchasing additional credit bundles at unpublished prices. For a contact center with 200 agents generating 20,000 interactions monthly, the included credits cover 2.5–5% of volume. Reaching meaningful AI coverage requires ongoing credit purchases whose total cost stays unknown until quoted.

evaluagent’s Approach: evaluagent includes unlimited automated scoring in every paid tier. The $35/user/month price covers 100% of conversations without credit deductions or overage calculations. The service agreement includes a fair usage policy for disproportionate AI consumption, but there are no hard credit limits and no per-interaction charges for human agent QA.

Feature Access and Tier Complexity

ScorebuddyCX’s Approach: ScorebuddyCX distributes key features across three tiers. Foundation excludes AI scoring, coaching, CCaaS integrations, and BI dashboards. Accelerate adds these but withholds conversation analytics, SSO, API access, and voice transcription. Only Elite includes the full feature set, and the LMS remains a paid add-on regardless of tier. This forces teams to either pay for a higher tier or go without features competitors include as standard.

evaluagent’s Approach: evaluagent uses two tiers, with the base ($35/user/month) including AI scoring, coaching, gamification, a built-in LMS, SSO/MFA, and all CCaaS integrations. The second tier ($65/user/month) adds conversation intelligence and predictive analytics. No features require a third tier, and the LMS is included rather than sold separately.

Agent Development and Coaching

ScorebuddyCX’s Approach: ScorebuddyCX’s coaching module (Accelerate and above) offers structured 1-to-1 sessions with GROW, OSKAR, and CLEAR frameworks, a Coaching Discovery dashboard for identifying who needs coaching and on what topics, and a two-way workflow where agents respond to sessions. The LMS add-on provides AI-assisted course authoring and SCORM/xAPI compatibility. However, coaching is unavailable on Foundation, and the LMS adds cost to every tier.

evaluagent’s Approach: evaluagent includes coaching, performance plans, and gamification in the base $35 tier. The gamification layer adds an eBay-style reward auction where agents bid earned points on prizes. A built-in LMS with auto-enrollment triggered by performance metrics is included at no extra cost. evaluagent ties all coaching sessions to conversation evidence and tracks progress against session-specific goals.

Seasalt Cornwall doubled evaluations and reduced agent attrition from 100% to 10% year-on-year using evaluagent’s coaching and quality transparency features. (Seasalt Cornwall Case Study)

Security and Compliance Posture

ScorebuddyCX’s Approach: ScorebuddyCX holds ISO 27001:2022 and SOC 2 Type 2 certifications, with data encrypted in transit and at rest, logical customer instance separation, and AI processing on Microsoft Azure and Amazon Bedrock within ScorebuddyCX’s own infrastructure. Only the Elite plan includes SSO (Microsoft AD, Okta, OneLogin, Ping Identity).

evaluagent’s Approach: evaluagent holds SOC 2 Type II, ISO/IEC 27001:2022, Cyber Essentials Plus, and GDPR compliance, with HIPAA-aligned controls and EU AI Act readiness, hosted on AWS with regional data centers. Both paid tiers include SSO, MFA, and role-based access rather than gating these to the highest plan. PII redaction comes standard for both text and audio data.

Final Verdict: ScorebuddyCX vs evaluagent

The choice between ScorebuddyCX and evaluagent depends on how you want to buy and scale your contact center QA:

ScorebuddyCX is a G2-recognized QA platform that offers a gradual path from manual evaluation to AI-assisted scoring. With a 14-day free trial, three tiers for different maturity levels, and structured coaching frameworks like GROW, OSKAR, and CLEAR, it serves contact centers that prefer to adopt AI incrementally. This tiered model works best for teams that want to test the platform before committing, organizations whose QA programs are still primarily manual, BPOs needing multi-client scorecard management, and buyers comfortable with custom-quoted pricing and credit-based AI consumption.

evaluagent is a QA platform that treats 100% conversation coverage as the default, not an add-on. By publishing pricing (from $35/user/month with unlimited automated scoring), including coaching, gamification, LMS, SSO, and all integrations at the base tier, and offering independent AI Agent Observability that governs chatbot quality across any vendor, it clears away the pricing uncertainty and feature gating that complicate budgeting elsewhere. This approach suits contact centers that need full AI scoring coverage without credit limits, organizations that require published pricing for procurement and budget approval, teams that want coaching and agent development included from day one, and enterprises deploying AI agents that need independent, vendor-neutral quality governance.

Get started with evaluagent here.

The fundamental difference is not just features but transparency. ScorebuddyCX asks you to contact sales to learn what you’ll pay. evaluagent publishes the answer on its website and includes unlimited scoring in every seat.

ScorebuddyCX Pricing FAQ