We’ve all been there. Finding yourself drowning in numerous data points that not only leave your original questions unanswered, but presents new ones along the way. Things need to change… and they are with our new KPI Performance Report. The KPI report enables QA teams to unlock new insights, customise reports and share performance with stakeholders…
Read moreSay Hello to EvaluAgent LMS – Out Now
We’re thrilled to announce that EvaluAgent LMS is now available for general release. The latest addition to the EvaluAgent product suite cementing our place as THE complete Quality Assurance and Performance Improvement platform for customer service and sales teams. EvaluAgent LMS is a game-changer for the Contact Centre industry. By connecting Quality Assurance data, Coaching…
Read moreEvaluAgent – LMS Triggers: What Are They And How You Can Use Them
What if we told you there was a way to enrol your agents on highly targeted eLearning courses with no extra admin at all? You’d be pretty excited, right? Well. EvaluAgent SmartTriggers inside our new Learning Management Software (LMS) allow you to do just that. Smart Triggers automate agent enrolment using QA data, resulting in…
Read moreIntroducing One-to-Ones & Actions from EvaluAgent
We’re super excited to formally announce the release of One-to-Ones and Actions. The latest innovation in our Quality Assurance and Performance Improvement platform and the next natural step for Contact Centres looking to have more impactful One-to-Ones with frontline teams. Studies have shown employees who have regular One-to-Ones are 3x more likely to be engaged than their peers…
Read moreUser Management: The elephant in the room
SaaS vendors unite! “No one gets sacked for buying…..” There was a time, not so long ago when contact centres bought all their contact centre management and workforce optimization software from one of the big boys. NICE, Verint, Avaya, CISCO, Genesys, Calabrio to name a few. As a buyer of such software when I worked…
Read moreOur latest Integration – EvaluAgent for Intercom
Is your team having conversations with customers through Intercom? Relying on reactions and customer feedback alone can be a risky business. Do you actually know what your customer service reps are saying to customers? With the majority of Intercom users having hundreds of chats a day, it’s hard to understand the quality of those conversations and the…
Read more
