In today’s fast-paced world, where customer expectations are continually shifting, it can be challenging to work out which AutoQA and Improvement platform is right for your business, since many make similar promises.  As experts with a deep understanding of the contact center industry, we know that an effective platform must support you in unlocking valuable…

In the modern contact center, the sheer volume of interactions offers a goldmine of insights into customer behavior and agent performance. evaluagentCX has long been at the forefront of providing a robust quality assurance platform that automates QA processes and uncovers key insights from conversation data.  With the ability to export data into third-party Business…

Attenzione!   We are delighted to share that evaluagentCX now supports multiple languages, making it easier than ever for contact centers across the globe to leverage the full potential of the platform.  As part of this update, international users can now benefit from a host of great new features. Enhanced user interface experience  Users can now…

In an era where every customer interaction can make or break your brand reputation, understanding the likelihood of your customers to recommend your organisation to a friend, and the wider “voice of your customer” is more crucial than ever before – but how the industry has done it so far is quite broken.   Traditionally, companies…

How many of us have felt that workplace communications have been a little too heavy on the ‘top-down’ variety?   This can feel especially true in contact centers, particularly for agents, who are often on the receiving end of comms from management, team leaders and evaluators. It can make the employee experience feel rather one-sided and…

In the dynamic world of customer service, contact centers play a pivotal role in delivering exceptional experiences to customers. However, the high-pressure nature of the job can sometimes lead to burnout and decreased morale among agents. This can result in a chain reaction with far-reaching consequences: impacting customer interactions, escalating agent turnover rates, and amplifying…

Introducing SmartView Custom Dashboards: Take Control of Your QA Data Like Never Before! Today is an exciting day as we unveil the latest addition to our QA and Improvement platform: SmartView Custom Dashboards. With this groundbreaking feature, you can now take control of your QA data like never before, gaining deeper insights and making data-driven…

At EvaluAgent, we are committed to continuously enhancing our platform to meet the evolving needs of our users. We are excited to announce a range of new features and updates that will simplify and streamline your data management, and empower you to elevate your customer service, training, and learning experiences. Let’s dive into the details!…

Welcome to EvaluAgent’s 2022 annual product update blog!   It feels like 2022 just flew by! Our product team has grown significantly in size to better support our customers and has been working hard to deliver numerous updates and releases. If you missed any of them, don’t worry – we’re here to highlight some of our…

The holiday season is upon us! And for all EvaluAgent users, we’re delighted to be able to bring you an early gift in the form of a BETA release of… Badges! Our first step towards greater Gamification inside EvaluAgent, and a brand-new feature designed to recognize and reward agents when Evaluators believe they have gone…