In the dynamic world of customer service, contact centers play a pivotal role in delivering exceptional experiences to customers. However, the high-pressure nature of the job can sometimes lead to burnout and decreased morale among agents. This can result in a chain reaction with far-reaching consequences: impacting customer interactions, escalating agent turnover rates, and amplifying…
Read moreIntroducing SmartView Custom Dashboards
Introducing SmartView Custom Dashboards: Take Control of Your QA Data Like Never Before! Today is an exciting day as we unveil the latest addition to our QA and Improvement platform: SmartView Custom Dashboards. With this groundbreaking feature, you can now take control of your QA data like never before, gaining deeper insights and making data-driven…
Read moreIntroducing Exciting New Product Updates from EvaluAgent
At EvaluAgent, we are committed to continuously enhancing our platform to meet the evolving needs of our users. We are excited to announce a range of new features and updates that will simplify and streamline your data management, and empower you to elevate your customer service, training, and learning experiences. Let’s dive into the details!…
Read moreAre you ready to SmartScore customer interactions with ChatGPT powered QA?
ChatGPT and AI have both become buzzwords in the contact center industry, with many advancements enabling automation in various areas. The recent buzz around ChatGPT has many businesses excited about the prospect of increasing their quality assurance coverage (and for good reason) however we wanted to share a dose of truth having tested ChatGPT for…
Read moreIntroducing SmartScore Powered by ChatGPT
Evaluate any conversation in seconds with just one press of the button with the world’s FIRST ChatGPT-powered Quality Management platform! For years, contact center software providers have promised to automate evaluations and improve efficiency in the Quality Management process, but many solutions still require costly and complex implementation processes resulting in the majority of contact…
Read moreProduct Updates 2022: Annual Round up
Welcome to EvaluAgent’s 2022 annual product update blog! It feels like 2022 just flew by! Our product team has grown significantly in size to better support our customers and has been working hard to deliver numerous updates and releases. If you missed any of them, don’t worry – we’re here to highlight some of our…
Read moreReward and recognize great performance with Badges from EvaluAgent
The holiday season is upon us! And for all EvaluAgent users, we’re delighted to be able to bring you an early gift in the form of a BETA release of… Badges! Our first step towards greater Gamification inside EvaluAgent, and a brand-new feature designed to recognize and reward agents when Evaluators believe they have gone…
Read moreHow customers ideas can contribute to evalugent’s roadmap
Understanding the wants and needs of our customers plays a crucial part in how we continue to make EvaluAgent the smartest QA and Performance Improvement platform on the market today. Over the last few years, we’ve been gathering valuable feedback and seeing how it can be implemented into our platforms so it can make working…
Read moreIntroducing our latest features: Helping you find extreme conversations and evaluate them faster!
We are happy to announce we just released three… yes that’s right, three brand new features that are set to make your Quality Assurance processes more efficient and ensure your Quality team are evaluating the right conversations! Evaluate the right conversations with Conversation Search This is one to get excited about… Conversation Search has landed, giving you the ability to search the content of conversations for specific key…
Read moreIntroducing Nicereply for EvaluAgent- Closing the loop between Quality Assurance and Customer Feedback
We know how important internal quality scoring is for the modern call centre, in fact we’re experts, but we also know the most effective QA teams constantly evolve their measures of success based on Customer Feedback too. So, what if you could combine your existing survey solution seamlessly with Evaluagent? Well, we have the answer.. Ta da!…
Read more