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Whitepaper: Why a smart approach to quality assurance is mission-critical.



On-Demand Webinar

Contact Centre Process Improvement Yield Happy Teams and Customers

This on-demand webinar discussion is all about how using an automated approach to quality management gives contact centres the ability to consistently measure agent performance, train their agents, enhance their skills, and optimize the handling of customer interactions in order to improve customer satisfaction and build employee engagement. 

Analytics Talk Auto QA


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