Featured Content

How to develop a successful quality assurance framework by Martin Jukes.

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Latest Webinar:
Wed 20th March

The future of Quality Assurance

In an age of AI, Chatbots and Analytics, Keir Woolhouse will demonstrate why QA should go way beyond the evaluation of contacts if it's to retain its place in the Contact Centre of the future.

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Watch recorded webinars

Watch the latest EvaluAgent best practice and product update webinars on-demand. 



Upcoming events:
29th April 2019

Call centre & customer services summit

Join Michelle Dinsmore and Dianne Moralee in London, between 29th – 30th April 2019 as we sponsor this popular industry recognised event. 

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Why attend our events?

Enjoy a packed agenda of industry thought-leaders, workshops and roundtables giving you the opportunity to network with like-minded professionals and see EvaluAgent in action.

"It was informative and really lovely to meet other people in the same line of work and talk about how they score quality. I would love to come to any events in the future as I got a lot of good ideas from the day."

Helen Kimber,  Head of QA at One Family