Featured Content

How to develop a successful quality assurance framework by Martin Jukes.

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Webinars

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Next Webinar: Wednesday 25th September @ 2pm

Fighting the enemies of great customer service

Join us as we discuss the challenges faced by teams up against enemies of great customer service. We'll talk through some of our experiences, then share our tips for tackling the challenges head on, battling through and winning the war. 

Recently presented at Freshworks Refresh19 event in Las Vegas, this webinar provides great action points to take away to help your journey to great customer service.

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Watch recorded webinars

Watch the latest EvaluAgent best practice and product update webinars on-demand. 

Events

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Latest events:
21st August 2019

Newcastle Contact Centre Breakfast Meetup

Join like minded Customer Service professionals as we discuss why new technologies like AI and machine learning are only increasing the need for highly skilled, highly empathetic, customer service agents. 

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Why attend our events?

Enjoy a packed agenda of industry thought-leaders, workshops and roundtables giving you the opportunity to network with like-minded professionals and see EvaluAgent in action.

"It was informative and really lovely to meet other people in the same line of work and talk about how they score quality. I would love to come to any events in the future as I got a lot of good ideas from the day."

Helen Kimber,  Head of QA at One Family