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The latest news and views from the EvaluAgent Team

EvaluAgent joins forces with the CCA!

Announcing a dynamic new partnership with one of the world’s leading authorities on customer contact strategies and operations.

We are delighted to reveal that this week, we have entered into yet another influential and far-reaching partnership.

Widely regarded as one of the most trusted sources for research, analysis and expertise, CCA’s ongoing collaboration with operators, BPOs, shared service providers and vendors, ensures it will remain the definitive reference for the customer service sector.

In one swift move, EvaluAgent has joined forces with a stellar array of industry names, all actively seeking how to deliver a better customer experience and drive more profitability from service interactions.

CCA’s agenda for 2017 supports this universal challenge, by providing the information that industry professionals need to make truly informed decisions around the future of their business.

As a major part of this new partnership, EvaluAgent will be exhibiting at the CCA Annual Convention, a 2-day programme to be held on 15 - 16 November 2017 at the Hilton Glasgow.

With the focus on the changing face of customer experience, the convention aims to find answers to the burning question: “The power of the human touch in a digital world - conundrum or opportunity?”

Wednesday 15th November.

Features a range of presentations including, The Dragon’s Den, Innovation Showcase,

Keynote Speech, followed by awards and dinner in the evening.

Thursday 16th November.

A more intense programme with the industry debating ‘How best to measure CX?’, further Keynote Speeches and two Break-Out sessions.

For details of the full programme, click here.

During the conference, we will be showcasing our best-of-breed Quality Monitoring solution.

Tailored to meet the specific needs of multi-client outsourcers, it comes with an advanced reporting engine and role-based permissions as standard. What’s more, a few lucky delegates could be among the first to see its fresh new look, which is due to be released in 2018.

On the announcement, EvaluAgent’s Marketing Manager, Matthew Jones enthused:

“We are really looking forward to joining and contributing to such a highly respected and forward-thinking organisation such as CCA. While it's great to be able to show off some of our industry-leading solutions, it’s also a fantastic opportunity for us to become more involved with the wider community and get valuable feedback from those on the front-line."

Meanwhile, Anne Marie Forsyth, CEO of the CCA commented,

“We are delighted Evaluagent are partnering with us at our Annual Convention this year. For more than 20 years we have worked with leading brands and partners all committed to challenging current thinking in customer service. Sound partnerships are critical for future success and embracing the intelligence our partner community can offer will allow organisations to accelerate and succeed with their transformation plans.”

If you are unable to attend this event, be sure to check out our extensive list of in-depth guides and resources, or to see our Quality Monitoring solution in action, contact us to arrange a personal demo.

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