EvaluAgent® today confirmed the successful launch of its free Quality Monitoring software with a significant number of Contact Centres getting exclusive access before its general release at the start of September.
Described as the perfect solution for those who are looking to move away from spreadsheets the free platform gives Quality teams the ability to:
- Build bespoke scorecards for monitoring across Telephony, Live Chat, Email & Social Media
- Create work queues and evaluate interactions in seconds
- Drive Quality Score improvement with dashboards that quickly identify knowledge gaps
- Support agent engagement by delivering feedback in an easy-to-understand format and in real-time
All while helping teams demonstrate the business impact of their efforts to senior executives and the effective management of risk and compliance.
On the news, EvaluAgent's CEO, Jaime Scott said:
"To be one of the only vendors in the marketplace to offer a truly free product and have reached this milestone is very exciting and a testament to the whole EvaluAgent® team. We're now looking forward to opening up the platform to another wave of Contact Centres next week before the general release in September."
Contact Centres in the United Kingdom who are struggling with spreadsheets or looking to explore alternative solutions are invited to request access before September's general release via the link below: