Introducing The Contact Center Performance Summit: your ticket to the future of customer service  evaluagent follows up last year’s successful Agent Engagement Summit with a new event 3rd September 2024 Middlesborough, UK – evaluagent is excited to announce ‘The Contact Center Performance Summit’, a free virtual conference dedicated to helping Quality Managers and Contact Center…

evaluagent recognized as a QA platform of choice, earning 17 badges in G2 summer report 4th July 2024 evaluagent, a leading provider of automated insight, quality assurance and performance improvement software, is delighted to share its achievement of 17 G2 badges in the Summer 2024 report. These badges cement evaluagent’s position as a platform of…

evaluagent awarded Gold Globee win for ‘Best Contact Center Solution’ at the 11th Annual 2024 Globee® Awards for Customer Excellence 7th June 2024 evaluagent, a leading provider of quality assurance and performance improvement solutions for contact centers, is delighted to have won a Gold Globee Award for ‘Best Contact Center Solution’ at the 11th Annual…

evaluagent and Assembled team up to streamline automated agent performance improvement 11th April 2024 We’re delighted to announce our new partnership with Assembled, a leader in workforce management for Customer Experience (CX) and Business Process Outsourcing (BPO) support teams. By integrating evaluagent’s award-winning QA and performance improvement software with Assembled’s next-generation workforce management capabilities, contact…

evaluagent ranks in top 50 workplaces in the Flexa100 2024 list    9th April 2024 evaluagent, a leading platform for automated quality assurance and agent performance improvement in contact centers, is proud to share its placement as the 43rd company in the Flexa100 list. The index spotlights businesses dedicated to promoting and implementing flexible working arrangements…

evaluagent recertifies for ISO 27001:2003 with flying colours  4th April 2024 evaluagent, a leading provider of innovative quality assurance and performance management software for contact centers, is proud to announce its successful recertification for ISO 27001:2003.   The recertification process involved a comprehensive audit of evaluagent’s security policies and procedures. Following a thorough assessment, we…

evaluagent ranked as a leading QA platform, earning 13 G2 badges in latest report 2nd April 2024 evaluagent, a leading provider in automated quality assurance and agent performance improvement software, is thrilled to announce its achievement of 13 G2 badges in the Spring 2024 report. These badges reaffirm evaluagent’s status as a platform of choice…

evaluagent ranks #17 on G2’s Best UK Software Companies 2024 list 6th February 2024 evaluagent, a leading Quality Assurance and Automated Agent Improvement platform, has placed #17 on the G2 Best UK Software Companies list. As the world’s largest and most trusted software marketplace, G2 is visited by 90 million software buyers each year. Its…

evaluagent recognized as a Leader in Contact Center Quality Assurance by G2 20th December 2023 Evaluagent rounds off a brilliant year by being awarded 19 badges by G2, the largest and most trusted platform for software comparison and reviews.  We are delighted to be recognized as a Leader in Contact Center Quality Assurance Software. Achieving…

evaluagent becomes a Gold Partner of the Get out of Wrap podcast 12th December 2023 We are delighted to announce that we are now a Gold Partner of Get out of Wrap, the UK’s most popular podcast and LinkedIn Live TV show dedicated to the contact centre industry, founded and hosted by Martin Teasdale of…