evaluagent secures SOC 2 Type 2 status     9th June 2025  evaluagent, a leading CX platform for contact centers, today announced it has successfully completed its SOC 2 Type 2 certification, affirming the company’s ongoing commitment to the highest standards of security, availability, and confidentiality.  The certification, completed by an independent third-party auditor, covers the period…

evaluagent and Phase2 partner to revolutionise CX with AI-powered Quality Intelligence    7th April 2025  evaluagent, the leading Quality Intelligence platform, has joined forces with Phase2 to deliver AI-driven Auto-QA, Voice of the Customer (VoC), and CX insights, helping businesses bridge the gap and unlock smarter automation, real-time and predictive analytics, as well as game-changing performance…

evaluagent recognized as a leading platform for QA, Conversation Intelligence and Speech Analytics by G2 25th March 2025  evaluagent, a leading provider of quality assurance, insight and intelligence software for contact centers, has been awarded a total of 33 G2 badges in the Spring 2025 report. These badges cement evaluagent’s position as a platform of…

evaluagent named a finalist in the British HR Awards 2025 3rd March 2025  evaluagent is delighted to share it has been named a Finalist in the British HR Awards 2025 in the Culture Initiative of the Year category.  The British HR Awards 2025 sets out to discover and celebrate the organisations and individuals that are…

evaluagent recognized as a leading UK software company for second year in a row 19th February 2025  For the second consecutive year, evaluagent has made the G2 Best UK Software Companies list, securing a ranking of #43 – one of just 17 companies to retain a place on the list from last year. As the world’s…

evaluagent awarded 27 badges in G2’s Winter 2025 report 19th December 2024  evaluagent, a leading provider of quality assurance, insight and intelligence software for contact centers, has been awarded a total of 27 G2 badges in the Winter 2025 report. These badges cement evaluagent’s position as a platform of choice for businesses across the UK,…

evaluagent rebrands: A bold new look, same core mission  27 November 2024  We’re thrilled to unveil the fresh new face of evaluagent! This rebrand isn’t about a shiny logo or modern design – it’s a reflection of how far we’ve come as a business, how we’ve evolved to better serve our clients, and how we’re…

evaluagent recognized as a leading provider for contact center quality assurance in G2 Fall report  26th September 2024  evaluagent, a leading provider of automated insight, quality assurance and performance improvement software, is delighted to share its achievement of 17 G2 badges in the Fall 2024 report. These badges cement evaluagent’s position as a platform of…

Introducing The Contact Center Performance Summit: your ticket to the future of customer service  evaluagent follows up last year’s successful Agent Engagement Summit with a new event 3rd September 2024 Middlesborough, UK – evaluagent is excited to announce ‘The Contact Center Performance Summit’, a free virtual conference dedicated to helping Quality Managers and Contact Center…

evaluagent recognized as a QA platform of choice, earning 17 badges in G2 summer report 4th July 2024 evaluagent, a leading provider of automated insight, quality assurance and performance improvement software, is delighted to share its achievement of 17 G2 badges in the Summer 2024 report. These badges cement evaluagent’s position as a platform of…