evaluagent named as a Contact Center Solution Finalist in the 18th Annual Stevie® Awards for Sales & Customer Service 18th March 2024 evaluagent, a global leader in contact center quality assurance and performance improvement software, today announced that it has been named a Contact Center Solution finalist in the 18th Annual Stevie® Awards for Sales &…
Read moreevaluagentCX provides all-in-one platform to help brands elevate customer experience
evaluagentCX provides all-in-one platform to help brands elevate customer experience 8th February 2024 evaluagent, a global leader in contact center quality assurance and performance improvement software, today introduced evaluagentCX, an automated agent engagement platform that helps brands boost the quality of their sales and service interactions with customers. evaluagentCX is the first platform to connect…
Read moreevaluagent expands management team with strategic hires in Sales, Customer Success and Product Marketing
evaluagent expands management team with strategic hires in Sales, Customer Success and Product Marketing 18th December 2023 evaluagent, a global leader in contact center quality assurance and performance improvement software, announced several strategic hires, aimed at solidifying the company’s position and demonstrating its leadership in the Customer Experience (CX) arena. “Building upon the $20 Million we secured…
Read moreEvaluAgent Welcomes SaaS Industry Leader Paul Weber to its Board of Directors
EvaluAgent Welcomes SaaS Industry Leader Paul Weber to its Board of Directors Call center quality assurance provider attracts world-class leadership to reinforce global expansion strategy Press Release: Tuesday 26 September 2023 EvaluAgent, a leader in contact center quality assurance and performance improvement software, announced today that it has added SaaS industry veteran Paul Weber to…
Read moreEvaluAgent Raises $20 Million to Fuel Continued Growth and Global Expansion in Contact Center Quality Assurance & Workforce Engagement
EvaluAgent Raises $20 Million to Fuel Continued Growth and Global Expansion in Contact Center Quality Assurance & Workforce Engagement Series A Round from PeakSpan Capital Will Fund Investments in Quality Assurance & Agent Improvement Platform Capabilities to Serve Contact Centers of All Sizes Press Release: Friday 23 June 2023 EvaluAgent, a contact center quality assurance…
Read moreEvaluAgent integrates ChatGPT in industry first milestone
EvaluAgent integrates ChatGPT in industry first milestone Press Release: Monday 27 March 2023 EvaluAgent has become the first to integrate Chat GPT into quality assurance call centre software industry wide – introducing SmartScore – a major milestone for the industry. EvaluAgent was founded in 2012, helping businesses to improve their call centre quality assurance capabilities…
Read moreInVision (the company behind injixo) and EvaluAgent Announce Strategic Partnership
InVision (the company behind injixo) and EvaluAgent Announce Strategic Partnership InVision (the company behind injixo) and EvaluAgent Announce Strategic Partnership to Streamline Workflows and Enhance Customer Satisfaction through tightly integrated WFM and QA in the contact centre. EvaluAgent, a provider of Quality Assurance (QA) solutions in the contact center environment, have announced a strategic partnership…
Read moreEvaluAgent achieves ISO 27001:2013 accreditation
EvaluAgent achieves ISO 27001:2013 accreditation ** PRESS RELEASE – Wednesday 12th May 2021 ** EvaluAgent, a leader in Quality Assurance and performance improvement software, announces it has achieved ISO 27001 Certification, the only internationally recognised certifiable information security standard. ISO 27001 certification demonstrates EvaluAgent’s investment in people, processes, and technology to ensure the confidentiality, integrity,…
Read moreRed Box and EvaluAgent join forces to improve call centre performance through voice data
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Read moreEvaluAgent to shake up the Contact Centre AI market with the launch of Conversation Analytics
EvaluAgent to shake up the Contact Centre AI market with the launch of Conversation Analytics ** PRESS RELEASE – Thursday 9th June 2022 ** Contact Centre Solutions Disruptor launches industry leading AI capabilities for Quality Management teams and performance improvement leaders Series-A bound UK scale-up EvaluAgent has today announced the launch of its AI-powered Conversation…
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