evaluagent Partners with Five9 to Elevate Customer Experiences through Intelligent Automated Quality Assurance and Agent Performance Improvement The evaluagentCX platform is now available on the Five9 CX Marketplace 25th July 2024 Middlesbrough, UK – evaluagent, a global leader in contact center quality assurance, agent performance improvement and workforce engagement software, today announced a native integration…

evaluagentCX helps contact centers ditch unreliable customer surveys with AI-powered NPS evaluagent invites product testers for incoming feature, xNPS (Expected Net Promoter Score). 24th April 2024 Middlesbrough, UK – April 24, 2024 – evaluagent, a global leader in contact center quality assurance and performance improvement software, is pleased to announce a leading-edge new feature coming…

evaluagent takes Bronze in Contact Center Solution category at the Stevie Awards for Sales & Customer Service  15th March 2024 Middlesbrough, UK – April 15, 2024 – evaluagent, a global leader in contact center quality assurance and performance improvement software, is delighted to reveal its Bronze placement in the Contact Center Solution category at the…

evaluagent named as a Contact Center Solution Finalist in the 18th Annual Stevie® Awards for Sales & Customer Service  18th March 2024 evaluagent, a global leader in contact center quality assurance and performance improvement software, today announced that it has been named a Contact Center Solution finalist in the 18th Annual Stevie® Awards for Sales &…

evaluagentCX provides all-in-one platform to help brands elevate customer experience 8th February 2024 evaluagent, a global leader in contact center quality assurance and performance improvement software, today introduced evaluagentCX, an automated agent engagement platform that helps brands boost the quality of their sales and service interactions with customers. evaluagentCX is the first platform to connect…

evaluagent expands management team with strategic hires in Sales, Customer Success and Product Marketing 18th December 2023 evaluagent, a global leader in contact center quality assurance and performance improvement software, announced several strategic hires, aimed at solidifying the company’s position and demonstrating its leadership in the Customer Experience (CX) arena. “Building upon the $20 Million we secured…

EvaluAgent Welcomes SaaS Industry Leader Paul Weber to its Board of Directors  Call center quality assurance provider attracts world-class leadership to reinforce global expansion strategy Press Release: Tuesday 26 September 2023 EvaluAgent, a leader in contact center quality assurance and performance improvement software, announced today that it has added SaaS industry veteran Paul Weber to…

EvaluAgent Raises $20 Million to Fuel Continued Growth and Global Expansion in Contact Center Quality Assurance & Workforce Engagement Series A Round from PeakSpan Capital Will Fund Investments in Quality Assurance & Agent Improvement Platform Capabilities to Serve Contact Centers of All Sizes Press Release: Friday 23 June 2023 EvaluAgent, a contact center quality assurance…

EvaluAgent integrates ChatGPT in industry first milestone Press Release: Monday 27 March 2023 EvaluAgent has become the first to integrate Chat GPT into quality assurance call centre software industry wide – introducing SmartScore –  a major milestone for the industry. EvaluAgent was founded in 2012, helping businesses to improve their call centre quality assurance capabilities…

InVision (the company behind injixo) and EvaluAgent Announce Strategic Partnership InVision (the company behind injixo) and EvaluAgent Announce Strategic Partnership to Streamline Workflows and Enhance Customer Satisfaction through tightly integrated WFM and QA in the contact centre. EvaluAgent, a provider of Quality Assurance (QA) solutions in the contact center environment, have announced a strategic partnership…