EvaluAgent integrates ChatGPT in industry first milestone Press Release: Monday 27 March 2023 EvaluAgent has become the first to integrate Chat GPT into quality assurance call centre software industry wide – introducing SmartScore –  a major milestone for the industry. EvaluAgent was founded in 2012, helping businesses to improve their call centre quality assurance capabilities…

InVision (the company behind injixo) and EvaluAgent Announce Strategic Partnership InVision (the company behind injixo) and EvaluAgent Announce Strategic Partnership to Streamline Workflows and Enhance Customer Satisfaction through tightly integrated WFM and QA in the contact centre. EvaluAgent, a provider of Quality Assurance (QA) solutions in the contact center environment, have announced a strategic partnership…

EvaluAgent achieves ISO 27001:2013 accreditation ** PRESS RELEASE – Wednesday 12th May 2021 **  EvaluAgent, a leader in Quality Assurance and performance improvement software, announces it has achieved ISO 27001 Certification, the only internationally recognised certifiable information security standard. ISO 27001 certification demonstrates EvaluAgent’s investment in people, processes, and technology to ensure the confidentiality, integrity,…

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EvaluAgent to shake up the Contact Centre AI market with the launch of Conversation Analytics ** PRESS RELEASE – Thursday 9th June 2022 **  Contact Centre Solutions Disruptor launches industry leading AI capabilities for Quality Management teams and performance improvement leaders Series-A bound UK scale-up EvaluAgent has today announced the launch of its AI-powered Conversation…

Red Box and EvaluAgent join forces to improve call centre performance through voice data ** PRESS RELEASE – Tuesday 26 October 2021 **  EvaluAgent signs strategic alliance with Puzzel to fuel growth and support shared product visions. Puzzel, the leading European provider of cloud contact centre solutions, has today announced the signing of a new…

Relaunch of quality assurance platform sees EvaluAgent’s revenue soar ** PRESS RELEASE – Thursday 8th January 2020 **  EvaluAgent, a leading provider of customer service quality assurance and improvement software, has reported significant growth following the relaunch of its call centre quality monitoring platform. In the 12 months since the new self-serve platform was released…