Auto-QA

Auto-QA every conversation

Automate compliance checks and evaluate every call, chat and ticket against your own measures of success with the power of EvaluAgent and Artificial Intelligence combined.

  • 100% Coverage

    Augment existing QA processes with thousands more evaluations automatically completed to prioritize coaching & training.

  • Monitor any contact channel

    Every conversation counts; whether it’s a call, email, live chat or ticket. Unlike the competition, we cover EVERY channel.

  • Make Analytics Actionable

    Our automated workflows operationalize your insights to ensure they are actionable and drive performance improvement.

  • Unlimited usage. One fixed price.

    Avoid unpredictable pricing models. Pay a fixed price, per user, per month.

Reach new levels of operational excellence with Auto-QA

Mitigate risk, reduce operating costs and deliver great customer experiences consistently with the power of AI.

Call Center Quality Assurance

Product tours

What’s it like to use EvaluAgent and help your agents Flourish? Come and take a tour and see for yourself.

Take a tour now

Customer stories

Delivering success for more than a decade throughout Europe, North America and Asia-Pacific.

FAQs

Further reading

Take your first step towards Smart Quality

Reveal performance and actionable insights for every agent and customer experience.

Loved by teams and companies you know.