Conversation Analytics

Auto-QA every conversation

Automate compliance checks and evaluate every call, chat and ticket against your own measures of success with the power of EvaluAgent and Artificial Intelligence combined.

  • 100% Coverage

    Augment existing QA processes with 1000s of evaluations automatically completed to prioritize training interventions.

  • Monitor any contact channel

    Every conversation counts; whether it’s a call, email, live chat or ticket. Oversee everything with EvaluAgent.

  • Make Analytics Actionable

    Our SmartQuality workflows operationalize your insights to ensure they are actionable and drive performance improvement.

  • Unlimited usage. One fixed price.

    Avoid unpredictable pricing models. Pay a fixed price, per user, per month.

Reach new levels of operational excellence with Conversation Analytics

Coach agents faster, mitigate risk, reduce operating costs and deliver great customer experiences consistently with the power of AI.

Call Center Quality Assurance

Product tours

What’s it like to use EvaluAgent and help your agents Flourish? Come and take a tour and see for yourself.

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Customer stories

Delivering success for more than a decade throughout Europe, North America and Asia-Pacific.

FAQs

Further reading

Take your first step towards Smart Quality

Reveal performance and actionable insights for every agent and customer experience.

Loved by teams and companies you know.