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Automatically score every agent interaction, or build your own signals and filters to only auto-score conversations that match high-risk search parameters like sales or poor survey results
Access best-in-class cognitive services and machine learning that identifies your business-specific words and phrases to boost call-transcription accuracy.
Configure models that combine metadata with analytics to help identify customers’ reasons for contacting you.
Start automated scoring for sentiment and soft-skills as soon as you implement EvaluAgent.
Cover your bases by automatically scoring conversations for compliance to industry regulations, with real-time alerts to drive immediate corrective action for lapses in ID&V, script adherence or mis-selling to vulnerable customers.
Our vision is to integrate automated scoring with highly engaging and effective workflows for feedback, coaching and agent engagement. Without EvaluAgent’s “closed loop” approach to QA and improvement, analytics simply generates data that team leaders, agents and coaches can’t act on.
CEO at ActivusConnect