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Automatically score every agent interaction, or build your own signals and filters to only auto-score conversations that match high-risk search parameters like sales or poor survey results
Access best-in-class cognitive services and machine learning that identifies your business-specific words and phrases to boost call-transcription accuracy.
Configure models that combine metadata with analytics to help identify customers’ reasons for contacting you.
Start automated scoring for sentiment and soft-skills as soon as you implement EvaluAgent.
Cover your bases by automatically scoring conversations for compliance to industry regulations, with real-time alerts to drive immediate corrective action for lapses in ID&V, script adherence or mis-selling to vulnerable customers.