Customer service is changing, and artificial intelligence (AI) is at the forefront of this transformation. As competition intensifies, businesses are increasingly turning to AI to reshape how their call centers function. Their goals? Improve efficiency, cut costs, and most importantly, enhance customer experiences.  What does AI in call centers mean?  AI in call centers involves the…

Drive performance in your contact center evaluagent’s Contact Center Performance Summit played host to an array of talks focused on everything from AI, to leading CX innovation. Aspart of our hub, you can view recordings of talks including: And much, much more! Register your details today to get immediate access.

In today’s fast-paced world, where customer expectations are continually shifting, it can be challenging to work out which AutoQA and Improvement platform is right for your business, since many make similar promises.  As experts with a deep understanding of the contact center industry, we know that an effective platform must support you in unlocking valuable…

Not all AI is created equal – which presents some obstacles when you’re shopping around for a partner that can help you apply AI and automation in meaningful ways. So how do you go about doing due diligence on potential vendors you have your eye on? Check out our infographic below…

Any big change, in any company, can often be met with resistance and skepticism. What’s wrong with the old way? The problem is, if you don’t get on board with AI soon, you risk getting left behind. So how can you persuade your team and internal stakeholders that AI is a positive step forward? We…

Masterclasses by evaluagent Our Masterclass series focuses on busting topical myths in the CX space. In these sessions, you’ll get data-backed insights and research, alongside actionable takeaways to start using in your contact center today. Pop your details in the form to watch on-demand now, or take a look at our events page to see…

So, you’re convinced AI is the next frontier for your contact center. Exciting times! But before embarking on your AI journey, there are a few things you’ll need to have in place to prevent getting too ahead of yourself. 1. Supporting infrastructure This is a big one. Without solid processes, defined roles and responsibilities, and…

Get started with AI today  This guide covers:  Download your copy today for a no-frills guide to safely and effectively implementing AI in your contact center – so you can start reaping the rewards. 

Masterclasses by evaluagent Our Masterclass series focuses on busting topical myths in the CX space. In these sessions, you’ll get:  Pop your details in the form to watch on-demand today, or take a look at our events page to see what else is coming up.