The Ultimate Guide to Call Centre Quality Assurance

You’ll be in good company

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5 ways to improve Customer Experience with Conversational Analytics

Qui.

Explicabo expedita.

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Securing the right customer service software in challenging times

This article originally appeared on Business Matters. With staff from many businesses now working from home, and customers having increased opportunity to engage with companies and different brands, customer support workers will be increasingly stretched. Throughout the ongoing challenges of the COVID-19 pandemic, businesses are particularly reliant on their customer service teams to provide a consistently…

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Improve customer engagement with these five tips for measuring quality

Most businesses measure their customer service using metrics that only tell part of the story. Measures such as NPS and CSAT are highly contextual, fraught with instrumentation difficulties and only relate some of your customers’ experience and success. Customer engagement, by contrast, tells the objective tale of how willing your clients are to engage with…

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