Elevate and differentiate your customer experience with automated agent improvement
Business intelligence
Loved by teams and companies you know.
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100% coverage
Unlock actionable insights from all calls, tickets, chats and emails to drive both a much more effective QA program and business-wide improvements.
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Automate QA
Use AI and automation to surface the 'must monitor' interactions and increase productivity, whilst retaining human oversight and HR rigour.
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Drive results
EvaluAgent’s fully integrated reporting suite and improvement workflows enable team leaders and coaches to turn insight into improvement actions.
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Engage agents
With gamification and real-time access to feedback, actions, and training records, agents are empowered to play an active part in their own improvement.
Improve the quality of your sales and service interactions through automated agent improvement and engagement.
Product Tours
See evaluagentCX in action
Explore EvaluAgent in your own time with our self-guided tours – no sign up required.
Take a product tourBecause great EX = great CX
We understand the different requirements you and your team might have when choosing a new platform. That’s why we’ve made it easier for you to choose a solution based on your job role. We’re consistently recognised by G2 as the easiest QM and Improvement platform to use, now find out why.
Contact Center Director
Deliver a consistent customer experience by optimizing the performance of your people, processes and costs that contribute towards it.
Head of QA
Streamline your Quality Management workflows, and unlock actionable insight from 100% of your contact center interactions.
Team Leader
Deliver better coaching and improve agent performance all from one platform.
Contact Center Agent
Engage and support agents with visibility into their own performance, recognition, and gamified leaderboards.
evaluagentCX solves your biggest contact center challenges
Customer stories
Delivering success for more than a decade throughout Europe, North America and Asia-Pacific. Find out more with our case studies
Further reading
Experience evaluagentCX
Insight and Improvement
