Knowledge Hub

Catch up on the latest news, advice and tips from the contact center world here.

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Consumer Duty: What the FCA is looking for in 2024 and beyond

Contact center automation: 7 ways to improve performance

Navigating regulations in online gambling: a guide to customer interaction

Make every interaction count with 100% analytics

How to unlock agent motivation with gamification

How to combat quiet quitting in the contact center

How to combat quiet quitting in the contact center

The evolution of contact center management in the remote era

Contact Center Gamification Training

Contact Center Gamification Training

3 problems remote agents face and how to solve them

5 things you need to know about Consumer Duty compliance

Complaints Scorecard Template

Complaints Scorecard Template

Vulnerability Scorecard Template

Vulnerability Scorecard Template

5 predictions shaping the contact center in 2024

Why first contact fixes are key to customer loyalty

Why CX can’t afford to hang up on the voice channel

How gamification can boost agent engagement for gambling operators 